Full Time Verification Agent - easyhome (Mississauga)
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easyfinancial services offers personal loan services across Canada. We strive to deliver high quality service and great customer experiences all while making financial services more accessible in local communities. We pride ourselves on our commitment to our employees, with great wages and benefits, outstanding branch support, and unlimited advancement opportunities. If you’re a hardworking, driven, and committed individual interested in advancing your career, join us and make your work matter.
The Verification Agents support the organization by managing inbound calls and online applications for loans at the National Call Centre in Hamilton, Ontario. The Verification Agents review, process and underwrite loan applications, using pre-defined criteria and business intelligence.
As Verification Agent, you will:
- Review and evaluate online loan applications, assess the applicants’ credit worthiness, and perform financial analysis and other risk assessments
- Respond to inbound calls and email inquire from customers regarding loan applications
- Proactively contact new customers to communicate terms/conditions of loan agreements, review the online self-serve application and up-sell additional easyfinancial services
What you need to work with us:
- A minimum of 1 year experience in a phone-based, customer-facing role (E.g. customer service, inside sales or collections)
- Secondary school diploma plus commensurate work experience will also be considered
- Positive attitude, integrity and a keen sense of team spirit
- Working knowledge of computer applications, proficiency in Microsoft Office Package (Excel, Word, and Outlook) and strong keyboarding skills (45wpm)
- Excellent written and oral communication skills
- Must be able to work rotating shifts
- Ability to multi-task and adapt to change in a fast-paced environment, and the ability to work independently (self motivated)
We offer a competitive salary, an annual incentive plan, benefits, and growth opportunities. We thank all interested applicants; however we will only be contacting those which possess the skills and qualifications as outlined above. Potential employees will be required to complete reference checks as part of the pre-employment process. If you excel in a fast-paced, ever-changing environment with